FREQUENTLY ASKED QUESTIONS – FAQ

• I can't order, what can I do?

If you cannot order a product, there was probably an error in the ordering process.  Contact our customer service and one of our employees will help you.

 

• How can I contact support?

Simply use our   contact form  or send an email to: officialstore1@gmail.com

 

• I have ordered a product but have not received an order confirmation.  What can I do?

The email may have ended up in spam.  That's not the case?  Please contact our customer service.  One of our employees will check whether your order has been received correctly.

 

• How can I cancel my order?

When you order a product, it is automatically sent to our logistics centers and processed.  We cannot block your order, this is an automated process.  - For this reason, we ask you to place your order safely and carefully (for example, before paying, carefully check which goods have been ordered, the quantities and the home address details you have entered in the form).

 

• What are the delivery times?

All orders have a 24/48 hour processing time and usually take 7-20 business days to reach their destination once shipped.

 

• How can I track my order?

As soon as your order leaves our warehouse, you will be emailed a tracking link so you can track your order.

 

• What happens if the product arrives damaged?

In this case you must send us your order number and a photo of the damaged product.  We ask that you report the damage within 24 hours of delivery of your order.  Otherwise we cannot process the complaint.  Please see our Refund Policy for more information.

 

• Which payment methods are supported?
• Credit card (VISA, Mastercard, American Express)
• PayPal